CARRIERS
Your Challenge
Our Solution
Card Issuance Delays
Digital benefit cards can be issued instantly, allowing members to access their benefits immediately.
Traditional card issuance processes can be lengthy and inefficient, often leading to delays that frustrate members.
Cost of Production and Distribution
Digital cards eliminate these costs, allowing carriers to allocate resources more effectively.
Physical cards incur costs related to production, printing, and mailing.
Lost or Stolen Cards
Digital benefit cards can be easily accessed via mobile devices, reducing the likelihood of issues related to lost cards.
Members may lose or misplace their physical cards, leading to frustration and delays in accessing services.
Updating Information
Digital cards can be updated in real-time, ensuring that members always have the most accurate information.
If a member's account information changes (e.g., new coverage details or personal information), updating a physical card can be cumbersome.
Streamlined Communication
Digital platforms can facilitate real-time communication between carriers and members, ensuring that members receive prompt notifications regarding their benefits, claims, and any changes.
Carriers often struggle to maintain clear communication with members during and after enrollment.
Member Engagement
Digital benefit cards can be integrated with additional features, such as access to benefits information, claim history, and wellness resources. This can increase member engagement and help them better understand and utilize their benefits.
Members continue to struggle to understand where to turn to utilize their benefits. Carriers invest significantly in apps but member app adoption remains low. Physical cards offer no interactive capabilities.
Accessibility Issues
Digital cards offer a more accessible solution, allowing members to use their benefits anytime, anywhere, directly from their mobile devices.
For some members, obtaining a physical card can be a barrier.
Data Security and Fraud Prevention
Digital benefit cards can incorporate security features such as QR codes or biometric authentication, which can help reduce the risk of fraud compared to physical cards.
Physical cards contain large amounts of sensitive information yet can be lost or stolen.
Analytics and Insights
Digital card systems can provide carriers with valuable data on how members use their benefits, enabling better analysis and insights for product development and customer support.
Carriers have very little insights into utilization of physical cards by their members.
Sustainability Concerns
Many organizations are focusing on sustainability. By switching to digital cards, insurance carriers can reduce theirs.
The mailing, distribution, and delivery of physical carrier cards and associated printed information.
By overcoming these challenges through the implementation of digital benefit cards, insurance carriers can improve operational efficiency, enhance member satisfaction, and ultimately foster a more positive relationship with their clients.
Let’s Talk
info@nexbene.com